Commissioning Us

Our person-centred and individualised approach begins the moment you reach out to us.

The commissioning process is carefully designed to establish which solution is the right one for your loved one; that they are paired with the right team member; and that their transition into the Solutions Social Care family is seamless and enjoyable.

Step One

Your initial contact by telephone or email is followed by a series of conversations and in-person/Teams/Pro Zoom meetings with one of our support planners: these allow us to get to know you and your loved one and fully understand their needs and goals.

Step Two

Working closely with our PBS Manager to ensure a full understanding of the person’s requirements, we then produce an initial support plan (usually within 5 days) with risk-assessments that take into account any existing assessments from local authorities and/or the person’s Education Health Care Plan (EHCP). (All information can be shared using secure systems such as Egress or Office 365 message-encryption.)

Step Three

A team-member is carefully selected whose profile matches not only your loved one's needs but their personality, skills, interests and hobbies. To help get this right, everyone we support and each member of our team has a continually updated profile page that gives an up-to-date picture of their abilities and stage of development. Once all this is in place, costings and a start-date are confirmed, following which there is a series of staggered induction or ‘getting to know you’ sessions that get the relationship started in a relaxed and friendly way.

Step Four

With all goals and desired outcomes clearly outlined, once support has begun progress is tracked by our dedicated PBS team, and a 6-week review is undertaken to identify and resolve any concerns, gaps or behaviours not covered in the original plan.