Intensive Interaction

Prior Learning: How We Work Gateway Training attendance, Restraint Reduction Principles and Values, Positive Behaviour Support, Adults at Risk Training, Autism Awareness Training, Challenging Behaviour, Total Communication, Active Support

Recommended Participants: Day Opportunities Worker, Day Opportunities Worker with

Additional Responsibilities, Behaviour Support Workers, Positive Behaviour Support

Workers, Person Centred Planner, Senior Day Opportunities Workers, Team Leaders,

Deputy Managers, PBS Lead, Centre Managers, Service Managers, Head of Services,

Office Staff, Parents, Drivers and Volunteers

Key Information

Times:  09.30am – 15.30pm

Venue: Redmond Community Centre, Kayani Avenue, Woodberry Down, London, N4 2HF Nearest Train Station: Manor House.

Provisions: Tea, coffee and snacks will be provided. Lunch is not provided but there will be a lunch break and there are plenty of shops and cafés nearby. There is also a microwave.

Aims, Topics & Outcome


  • To understand and implement the theory and practice of Intensive Interaction techniques.
  • To understand how some people we support may have unmet needs around their communication skills development, and how to facilitate communication and support their development.
  • To understand how some people we support may have differences around social interaction and sensory perception, and how this often requires an Intensive Interaction approach to participate in social engagement via our adjustments and sensitivity. 
  • To understand the importance of allowing the person we support to direct our social interaction in them, so that we may enter into ‘their world’.

Topics covered:

  • What is Intensive Interaction, including its history, application, positive effects on wellbeing and quality of life, and difference to other support strategies.
  • Typical human communication development, and how this relates to difficulties some people we support may experience, and how we can support their development.
  • How to alter your interaction approach to suit the person you are supporting, in a way which allows them to take the lead.
  • Understanding sensory perception differences, and how this may correlate with social interactions and development of communication skills.
  • Demonstration, via video and case study, of the development potential of many people we support.


Learning Outcomes - by the end of the course participants will be able to:

  • Recognise Intensive Interaction as the primary framework for social interaction and communication development of certain people we support. 
  • Use Intensive Interaction techniques to interact with people we support who may be ‘harder to reach’, and use reflective practice to support this development.
  • Understand the importance of respecting the culture of people we support, by staff altering their interactions in order to ‘enter the world’ of people they support, and reduce any demands for the person to meet our social expectations.
  • Recognise and support areas of opportunity and development in people’s communication and social interaction repertoire.
  • Recognise sensory aspects which may create barriers for some people we support to interact or communicate. 
  • Recognise sensory preferences which may support people to interact or communicate.



Delegates will have on file a CPD certificate for the course* after successful completion. The certificate is valid for two years, after which time delegates will need to attend again as a refresher. *terms and conditions apply: please see our Training Policy

Daniel Hyams

Hi there, and welcome! I’m Daniel, a Senior Trainer…

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